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Telecom trends: What you need to know to form a 5-year technology plan

April 27, 2015

Does your car have Bluetooth? If not, if you could go back in time and buy a Bluetooth-enabled car, would you? We’re guessing your answer is probably “absolutely!”

If only we could go back and future proof our technology decisions. So, here’s a look at the up-and-coming telecom trends so that your five-year technology plan isn’t obsolete before the end of the first year.

The move away from conventional call services

Companies will continue to abandon conventional fixed telecom lines in the next few years in favour of SIP trunks, VoIP or Hosted PBX. No one service is better than the other – the pros and cons of each depend on the business and what best meets individual needs.

Upgrading to one of these services is a must for three reasons:

1) Each one seamlessly integrates mobile technology. It’s a mobile world and these systems support mobile integration – meaning that remote workers can access the network from wherever they are and from whatever device.
2) Each one better accommodates future growth without unexpected expenses. Scale up or scale down with basically just the push of a button.

3) Each one also offers more advanced features than any conventional call service, often for far less than you’re currently paying.

The rise of the Internet of Things

It’s worth mentioning the rise of the Internet of Things in a post about telecom trends because the fact is that there’s no such thing as “just a phone” anymore. Everything is seamlessly integrated into multiple devices. A call can be answered from a laptop, an email can be sent from a phone and a videoconference can be conducted on a tablet. They’re all tools that can be connected by a Unified Communications (UC) system.  

But a growing number of devices (watches and glasses for starters) now include wireless, so it’s worth noting that in the not-so-distant-future, there will likely be a need to connect many more things to your telecom system. So your system needs to be ready to handle it.

The rapid pace in which technology is changing makes five-year planning an interesting challenge. Agility is the new technology norm and in order for a business to stay competitive it must be able to meet the changing technology demands at an equal pace.