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Item #: NTBU0748

BCM Call Center Basic to Professional Upgrade With Reporting Software Authorization Code

Manufacturer: Nortel


System Features:

Nrtel Netwrks Call Center Basic t Prfessinal Upgrade Sftware Authrizatin Cde Up t 80 active agents, 50 skillsets, 20 ruting steps/skillset, 150 built-in annuncements, 100 lines, and 50 skillset mailbxes Supervisr Functins: Supervisr Help Silent Mnitr Expected Wait Time Intelligent ruting Skill-Based Ruting Caller Input Ruting verflw Ruting 100 Simultaneus Calls Call Center Reprting included