This Call Center supports 20 configured agents, 10 active agents, 2 skillsets, 20 routing steps/skillset, 30 built-in announcements, 15 lines, 2 skillset mailboxes, 20 Intelligent overflow rules/skillsets, 15 simultaneous incoming calls in the system, and all agents can be supervisors.
Reporting package shows real-time statistics, historical statistics, and supports hardware and software wallboards.
Fully functional informal Call Center featuring Call Queuing, Routing, Reporting, and Supervisory Functions.
Skill-based routing ensures the caller gets the appropriate support person for call center functionality in a small business environment.
Intelligent Overflow rules for each Skillset.
Real-time and historical reporting for accurate detailed reports.
The Basic Call Center provides 10 agents of ACD applications.
The Basic Caller Center Key Code is compatible with the following systems:
Call Pilot 100 Release 2.0
Call Pilot 150 Release 1.5 or higher