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Ntkc0129

Item #: NTKC0129

Reporting for Call Center Package

Manufacturer: Nortel


PRODUCT DETAILS

The Norstar Basic Call Center Reporting for both the CallPilot 100 and CallPilot 150 platforms is compatible with the Norstar Compact and Modular Integrated Communications Systems.

System Features:

This Call Center supports 20 configured agents, 10 active agents, 2 skillsets, 20 routing steps/skillset, 30 built-in announcements, 15 lines, 2 skillset mailboxes, 20 Intelligent overflow rules/skillsets, 15 simultaneous incoming calls in the system, and all agents can be supervisors. Reporting package shows real-time statistics, historical statistics, and supports hardware and software wallboards. Fully functional informal Call Center featuring Call Queuing, Routing, Reporting, and Supervisory Functions. Skill-based routing ensures the caller gets the appropriate support person for call center functionality in a small business environment. Intelligent Overflow rules for each Skillset. Real-time and historical reporting for accurate detailed reports. The Basic Call Center provides 10 agents of ACD applications. The Basic Caller Center Key Code is compatible with the following systems: Call Pilot 100 Release 2.0 Call Pilot 150 Release 1.5 or higher